Ensure / observe day to day operations & take remedial measures on the operational issues of ARCs, QARCs & MARCs

 Daily / Weekly & Monthly progress reports being collected from the portals and Service Centers

 Initiate actions and disciplinary proceeding against staff upon violation of SOPs and timely disposal of these complaints

 Plan and Design new avenues for the betterment of the ongoing services as well as new ideas

 Operational issues being taken up with the respective teams of PLRA for their early resolution